Privacy Policy

Kanso is a trading name of Kanso CX Ltd and Kanso CX Corporation. In this policy, "Kanso", "we", "our", or "us" refers to both companies, which together respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.

Who Is Responsible for Your Data

Depending on where you are and how you deal with us, the data controller is one of the following companies, or both:

• Kanso CX Ltd: controller for customers and enquiries in the UK, EU, and wider EMEA. Registered in England & Wales, company no. 07963643. Registered office: 66 Paul Street, London EC2A 4NA, United Kingdom.
• Kanso CX Corporation: controller for customers and enquiries in the United States. Incorporated in Delaware, USA. Registered office: 8 The Green, STE R, Dover, DE 19901, USA.

Where an engagement spans both regions, the two companies may act as joint controllers for the relevant data. Intellectual property and shared records are held within the group. If you are unsure which company holds your data, contact us using the details below and we will tell you.

Information We Collect

Information You Provide

We collect information you voluntarily provide, including:

• Contact information (name, email address) when you contact us
• Zendesk subdomain when relevant to support requests
• Any other information you choose to provide in communications

Information Collected Automatically

When you visit our website, we automatically collect:

• Usage data (pages visited, time spent, interactions)
• Device information (browser type, operating system)
• IP address and approximate location

Work Within Your Platforms (e.g. Zendesk)

When we set up, migrate, or tune a support platform you already pay for, the work happens inside your own platform instance under your account and access controls. We do not copy your platform data onto our servers, and any access we hold is governed by the platform's own security policies and the terms of our engagement with you.

AI-Powered and Hosted Services

Where we provide software or services that process personal data, we do so on our own infrastructure or through third-party AI providers (such as Anthropic, AWS, or Microsoft). For these services, we collect and process data as necessary to deliver the service, subject to the specific terms of each product. You retain ownership and control of your data at all times, and we process it only as directed by you or as required to deliver the service.

How We Use Your Information

We use collected information to:

• Respond to your inquiries and support requests
• Improve our website and products
• Analyse usage patterns to enhance user experience
• Send relevant communications (only with your consent)
• Comply with legal obligations

Analytics

We use PostHog for analytics to understand how our website is used. PostHog collects anonymised usage data to help us improve our services. You can opt out of analytics tracking in your browser settings.

Data Sharing

We do not sell your personal information. We may share data with:

• Service providers who assist our operations (under strict confidentiality)
• Legal authorities when required by law
• Business successors in case of merger or acquisition

Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or destruction.

Your Rights

Depending on your location, you may have rights to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability

To exercise these rights, contact us at [email protected]. [email protected].

Cookies

Our website uses essential cookies for functionality and analytics cookies to understand site usage. You can control cookie preferences through your browser settings.

Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.

Job applicants

If you apply to work with us, we collect the details and files you submit: your name, contact details, location, any links you share, your CV, and your message. We use them only to consider you for work at Kanso, store your CV securely, and keep applications no longer than we reasonably need. You can ask us to delete your application at any time.

Changes to This Policy

We may update this policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated revision date.

Contact Us

For questions about this privacy policy or our data practices, contact us at:

• Email: [email protected] [email protected]
• Website: kanso.cx/contact kanso.cx/contact

Kanso CX Ltd (UK/EMEA) Registered in England & Wales, company no. 07963643 66 Paul Street, London EC2A 4NA, United Kingdom

Kanso CX Corporation (US) Incorporated in Delaware, USA 8 The Green, STE R, Dover, DE 19901, USA