Terms of Service

These Terms of Service ("Terms") govern your use of the Kanso website, content, and services. Kanso is a trading name of Kanso CX Ltd and Kanso CX Corporation (together "Kanso", "we", "our", or "us"). By using our services, you agree to these Terms.

1. Services

Kanso is a service-operations consultancy. We have run the service operations we advise on, and we deliver across six lines of work:

• AI Advisory & Readiness: Maturity Mapping across the Seven Pillars, governance, business case, and data and platform readiness, so budget is committed against a clear picture.
• Support Platform Delivery: setting up, cleaning up, migrating and tuning the support platform you already pay for, including Zendesk and the tech-alliance apps that extend it.
• Contact Centre & Voice, cloud contact-centre and voice on Amazon Connect and Twilio: routing, IVR, call flows, QA and real-time workflows.
• AI Automation & Assistants: building and deploying AI that takes work off the queue, each tied to one or more metrics you own.
• Reporting & Analytics: dashboards, a data warehouse that reconciles your systems, and conversation, journey and sentiment analysis.
• Multilingual & Real-Time Translation: support across languages on any platform, with real-time translation where language blocks service quality.

We also provide related documentation, support, and content through our website. Where products or services are distributed through third-party marketplaces (for example, the Zendesk Marketplace), the terms in section 2 apply.

2. Pricing, Tax and Third-Party Marketplaces

Prices shown on our website are indicative list prices, presented in the currency for your region, and are exclusive of tax. The price, currency, and contracting entity that apply to an engagement are confirmed in your proposal or order. Where a region is not listed, pricing defaults to our US (USD) prices.

Tax may apply depending on your location and the contracting entity. UK and EU customers may be charged VAT, Australian customers GST, and US customers any applicable sales tax (or the local equivalent elsewhere). Any applicable tax is added to invoices where required by law. Where VAT or GST applies, please provide valid registration details so the correct treatment, including any reverse charge on cross-border EU supplies, can be applied.

Products purchased or installed through third-party marketplaces are also subject to that marketplace's terms of service. Payment processing and billing for marketplace products is handled by the respective platform.

3. Account Requirements

To use our products and services, you must:

• Have an active subscription to the relevant platform (where applicable)
• Have appropriate administrator or user permissions
• Provide accurate information when requested
• Comply with the terms of service of any connected platforms

4. Acceptable Use

When using our services, you agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Attempt to reverse engineer, decompile, or extract source code from our products
• Use our services to harm others or distribute malicious content
• Interfere with or disrupt our services
• Access our services through unauthorised means

5. Intellectual Property

All content, features, and functionality of our website and services are protected by intellectual property laws. Intellectual property used or created in connection with our services is held within the Kanso group (Kanso CX Ltd and Kanso CX Corporation). You may not copy, modify, distribute, or create derivative works without our express permission.

6. Support

We provide support for our products as described on our website. Support is available via email and our contact form. Response times may vary based on issue complexity and support tier.

7. Updates and Changes

We may update our products and services from time to time. We aim to maintain backward compatibility but may occasionally make changes that affect functionality. Significant changes will be communicated through appropriate channels.

8. Disclaimer of Warranties

Our services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, error-free, or meet your specific requirements.

9. Limitation of Liability

To the maximum extent permitted by law, Kanso shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

10. Indemnification

You agree to indemnify and hold harmless Kanso from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

11. Termination

We may suspend or terminate your access to our services at any time for violation of these Terms or for any other reason at our discretion. Marketplace products may be uninstalled through the respective platform's standard procedures.

12. Governing Law

The law that governs these Terms follows the Kanso entity you contract with. Where your agreement is with Kanso CX Ltd, these Terms are governed by the laws of England and Wales. Where your agreement is with Kanso CX Corporation, these Terms are governed by the laws of the State of Delaware, United States. In each case the governing law applies without regard to conflict of law principles. If the contracting entity is unclear, please contact us before relying on these Terms.

13. Changes to Terms

We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance of the new Terms.

14. Contact

For questions about these Terms, contact us at:

• Email: [email protected]
• Website: kanso.cx/contact

Kanso is a trading name of Kanso CX Ltd and Kanso CX Corporation.

Kanso CX Ltd Registered in England & Wales, company no. 07963643 66 Paul Street, London EC2A 4NA, United Kingdom

Kanso CX Corporation 8 The Green, STE R Dover, DE 19901, USA